Have a question about our products, pricing, or delivery? Our team is here to help — we typically respond within 24 business hours. You can also reach us directly through the contact options below.
Quick Answers Before You Reach Out
Orders from our EU warehouse typically arrive in 3–5 business days.
If out of stock in the EU, we’ll ship from China with a 1–2 week delivery window.
We provide dedicated support and flexible terms for bulk buyers and long-term partners.
All transactions on TimeVapes are protected by SSL encryption and verified payment gateways.
Business Hours: Monday – Saturday, 9:00–18:00 (CST)
Our Location: Hong Kong, China
Visit our Customer Help Center → for detailed FAQs.